Our mission is to be a Customer-Focused, Multi-Line Insurance Sales and Service Organization that is able to meet the ongoing needs of clients. Our guiding principle is the “Golden Rule” of doing unto others as you would have them do unto you in dealing with clients, insurers, and each other.
When choosing an insurance agency, you want a company you can trust. We have been an independent insurance agency since 2009. We do not work for an insurance company; we work for you! As an independent insurance agency, our duty is to our clients best interests. As your insurance agents, it is our responsibility to provide YOU the best service and the best coverage, at the best possible price.
We are a little old fashioned, if you want something done quickly, we will do everything we can to assist. Customer service is of paramount importance to us. Our customers recommend us to their friends. Our expertise is based on well-trained experienced staff that can tailor a comprehensive insurance program for your specific needs. You will have the added benefit of working with agents who understand your needs. Finding the right policy is only the beginning.
When you become our client, you will receive:
* Practical and accurate information about your insurance policy and your insurance company.
* An agent who works for your interests.
Whether you need to make a policy change, have a question about billing or need to report a claim our customer service representatives are the best in the business and will handle your request professionally and quickly.
Our web site is also available 24/7 to accommodate your busy schedule. Please bookmark our website, and visit us often. We look forward to hearing from you.
An Independent Advantage
We are Independent Agents in Mission Viejo, California, free to choose the best carrier for your insurance needs. We do not work for an insurance company; we work for you. We work on your side when you have a loss and follow through to see that you get fair, prompt payment and service. Monarch Benefits Insurance Services represents a carefully selected group of financially strong, reputable insurance companies. Therefore, we are able to offer you the best coverage at the most competitive price.
What is an Independent Insurance Agent?
When you decide to buy a car, you wouldn't purchase the first one you see. What if one day the automobile industry decided to make only one type of car, one make and one model. You wouldn't have a choice!
The same situation holds true for insurance. You need insurance to drive a car, to purchase a house, to protect your family's financial future and to run a small business. But if there was only one insurance company that offered only one type of insurance, you wouldn't have a choice. The only solution would be going to that one company.
With an independent insurance agent, you have choices. Independent agents are not tied to any one insurance company. One of the advantages of using an independent agent is that he or she works to satisfy your needs. You are using an expert for an important financial decision.
An independent agent has several companies that he or she can approach to get you the best coverage at the best price. And your independent agent will know the companies with the most efficient claims departments to recover your losses as quickly as possible.
When you buy insurance, you want an advocate who will properly assess the risks you face and give you an objective analysis of the marketplace, because it's up to you to make the final choice.